Cancellation guide · No. 6Identity & Privacy

How to Cancel LifeLock in 2026

Last verified 8 days ago · Re-audited every 90 days

Verified

Online self-service exists at my.norton.com (My Subscriptions to Cancel Subscription Renewal), but the flow forces you through a reason-selection screen and a retention/discount offer before a muted "No thanks, cancel my subscription" link. Memberships billed through Verizon, a carrier, or an app store cannot be cancelled in the Norton portal at all and must be cancelled with that third party, which trips up many users.

Cancellation summaryMedium

Direct cancellation page

Go straight to LifeLock's cancel page ↗

Cancel now ↗

Methods accepted: OnlinePhoneLive chat
Average time: ~15min
Effective in: 2days

If you hit a wall

Support1-800-416-0599

Retention1-800-543-3562

Why this is harder than it should be

Cancelling LifeLock is mostly self-service, yet it frustrates people for three specific reasons. First, the brand sits inside Norton's account system: you bought "LifeLock" but you cancel at my.norton.com, under a My Subscriptions tab that hides the control and only lets you "Cancel Subscription Renewal" rather than end coverage outright. Second, the flow forces a reason dropdown and a retention/discount screen with a deliberately muted "No thanks, cancel my subscription" link, and phone agents are trained to counter with 30-50% off offers. Third, and most maddening: if your membership is billed through Verizon, another carrier, or an app store, the Norton portal simply cannot cancel it, so people click around for a button that will never work. Layered on top is the well-documented first-year intro price that jumps sharply at renewal, which is exactly when most cancellation attempts happen. Turning off renewal also does not refund money already charged unless you separately ask within the refund window.

Step-by-step

Verified June 25, 2026

01
Confirm WHO bills you before doing anything. If your LifeLock charge appears on a Verizon, AT&T, or other carrier bill, an Apple/Google app store receipt, or a reseller, you cannot cancel inside Norton's portal. Cancel through that provider instead (see FAQ).
Watch outNorton support cannot stop a charge billed by a third party. People waste time in the Norton portal looking for a cancel button that will never affect a carrier-billed plan.
02
Sign in to your account at https://my.norton.com/ using the email and password tied to your LifeLock membership.
Watch outLifeLock and Norton share one login. If you only ever used the old LifeLock app, you may need to reset your password to reach the Norton account page.
03
Open My Account, then click the My Subscriptions tab.
Watch outThere is no standalone 'Cancel' button on the dashboard. The control is buried under My Subscriptions, not under settings or billing.
04
Find your LifeLock plan and click 'Cancel Subscription Renewal' (sometimes labeled 'Manage Renewal'), then click 'Unsubscribe' next to Plan Renewal.
Watch outThis turns OFF auto-renewal rather than ending service immediately. Protection continues until the end of the term you already paid for.
05
Select a cancellation reason and click Next.
Watch outA reason is mandatory. Choosing 'too expensive' or 'switching service' is often what triggers a discount/retention offer on the next screen.
06
On the retention/offer screen, click 'No thanks, cancel my subscription,' then click Next to confirm.
Watch outThe decline link is visually muted next to a prominent 'keep my plan' offer. Retention agents and the on-screen flow commonly present 30-50% discounts; if you actually want out, decline firmly.
07
Wait for the on-screen confirmation and the email confirmation (typically within a few hours, allow up to 24-48 hours). Save it as proof.
Watch outIf no confirmation email arrives, assume it did not go through. Without that email you have no evidence the renewal was actually stopped.
08
If you also want a refund (not just to stop renewal), contact Member Services & Support by phone or chat after cancelling and request it within the refund window (60 days annual / 14 days monthly).
Watch outTurning off auto-renewal alone does NOT refund a charge you already paid. You must separately request the refund and you must be inside the money-back window.

Refund policy

Money-back guarantee: annual memberships refundable within 60 days of each charge (purchase and each annual renewal); monthly memberships refundable within 14 days of purchase, with monthly renewals generally non-refundable. Pro-rated refund available if a covered third-party breach notice is received. NFR software, already-redeemed services, and repeat purchases of a previously refunded offering are excluded.

What to do if they refuse to cancel

If LifeLock keeps charging you after you cancelled, escalate in this order. 1) Reply to your cancellation confirmation email (or open a new chat/phone case) quoting the date you cancelled and your order number, and demand a refund under the published policy: 60 days for annual plans, 14 days for monthly. 2) If the charge was billed by Verizon or another carrier, dispute it with that carrier, since Norton cannot reverse a third-party charge. 3) If they refuse a charge made within the money-back window, file a chargeback with your bank or card issuer and attach your cancellation email as proof. 4) Report deceptive billing or renewal practices to the FTC at https://reportfraud.ftc.gov. 5) Escalate to your State Attorney General; auto-renewal laws are strongest in California, New York, and Vermont, which require clear cancellation paths and consent for renewal price changes. Keep every confirmation number, email, and chat transcript; they are your leverage.

Reader questions

Frequently asked questions

Why can't I find a cancel button in my Norton account for LifeLock?

Almost certainly because your membership is billed by a third party. If LifeLock appears on a Verizon or other carrier bill, an Apple/Google app store receipt, or a reseller, the my.norton.com portal cannot cancel it. You must cancel through that provider (e.g. in your Verizon account or via Apple/Google subscription settings). Only memberships billed directly by Norton/LifeLock can be cancelled at my.norton.com.

Will I get a refund when I cancel, or just stop future charges?

By default you only stop the next renewal; your protection runs to the end of the term you already paid for and no money comes back automatically. To get money back you must request a refund within the published window: 60 days from the charge for annual memberships (including each annual renewal) and 14 days from purchase for monthly memberships. Monthly renewals are generally not refundable, so cancel before the renewal date.

The agent offered me a big discount to stay. Is that a real offer?

Yes, it is a genuine retention tactic. Both the online flow and phone agents commonly offer 30-50% off for several months to keep you, often because the first-year promo price is about to jump at renewal. If you genuinely want to leave, decline the muted 'No thanks, cancel my subscription' option. If you only cancelled because of the price hike, the discount may actually be worth taking, but get any new rate confirmed in writing by email.

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Free guide

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A 22-page free PDF covering FTC Click-to-Cancel, chargebacks, state laws, and how to escalate when LifeLock or anyone else refuses to honor a cancellation. Sent once. No spam.