Cancellation guide · No. 8Personal Care & Boxes

How to Cancel Hims in 2026

Last verified 9 days ago · Re-audited every 90 days

Verified

Cancellation is self-service online, but Hims buries the final button behind a "Manage → Get Help" path and shows retention screens (reason prompts, discount offers, and a "pause" nudge) before the confirm button appears. The bigger trap is timing: you must cancel at least 48 hours before your next order/billing date, and for prepaid multi-month weight-loss (GLP-1) plans the medication is non-refundable once shipped, so a "successful" cancellation can still leave you charged for an in-flight order.

Cancellation summaryMedium

Direct cancellation page

Go straight to Hims's cancel page ↗

Cancel now ↗

Methods accepted: OnlinePhoneEmailLive chat
Average time: ~10min
Effective in: Immediately

If you hit a wall

Support1-800-368-0038

Why this is harder than it should be

Cancelling Hims is mostly self-service, but the company makes you work for it. The actual cancel control isn't a clearly labeled button — it sits under a generic "Get Help" menu inside each subscription's "Manage" page, so plenty of people assume they have to call. Before you reach the confirm step, Hims runs a retention gauntlet: a "why are you leaving?" prompt, a possible discount, and a heavy push to PAUSE the plan (1–3 months) instead of ending it — and a paused plan quietly auto-resumes and bills again. Hims also sells multiple independent subscriptions (hair, ED, skin, weight loss), so cancelling one leaves the others charging. The sharpest pain is timing and refunds: you must cancel at least 48 hours before your next order, and for prepaid GLP-1/weight-loss medication plans, anything already shipped is non-refundable. People routinely cancel "successfully" and still get billed and shipped one last time.

Step-by-step

Verified June 25, 2026

01
Go to hims.com (or open the Hims app) and sign in with the email and password on your account. Cancellation is tied to the account that holds the subscription, not the card.
Watch outIf you signed up through the iOS/Android app store, some app-purchased plans may have to be managed in Apple/Google subscriptions instead — check there if you do not see your plan listed online.
02
Open the 'Subscriptions' (or 'My Subscriptions') area from the top menu or your account/profile dropdown.
Watch outHims runs separate subscriptions per product (hair, ED, skin, weight loss). Cancelling one does not cancel the others — repeat for each plan you want to stop.
03
Find the specific subscription you want to end and click 'Manage' to open its detail page.
Watch outHims shows each active plan separately, so confirm you opened the correct product before continuing.
04
Scroll to the 'Get Help' section and choose the cancel-related option ('Cancel Subscription' / 'Edit/Cancel Orders' / 'End Subscription').
Watch outThe cancel action is intentionally placed under a generic 'Get Help' label rather than a clearly visible 'Cancel' button — do not assume the absence of a top-level Cancel button means you can't self-cancel.
05
Click through the retention screens. Hims will ask why you are leaving and may offer a discount or push you to PAUSE the plan for 1–3 months instead of cancelling.
Watch outPausing is NOT cancelling — a paused plan auto-resumes and bills again when the pause ends. If you want out, keep selecting the cancel/decline path until you reach the final confirmation.
06
Confirm with the final 'Cancel Subscription' / 'Yes, confirm' button and wait for the on-screen cancellation confirmation. Save a screenshot and watch for a confirmation email.
Watch outCancelling does NOT stop an order that has already started processing or shipped. If your next order is within ~48 hours, you may still be charged and shipped — and that medication is non-refundable once sent.
07
If the online flow stalls or you can't reach the button, use live chat (chat icon on hims.com), email support@forhims.com (subject 'Cancelling subscription', include your account name/email), or call 1-800-368-0038 and request cancellation plus an emailed confirmation.
Watch outGet written/emailed confirmation. Phone routing to a retention agent has not been independently verified, so document the date/time and the rep's confirmation.

Refund policy

No refunds for partially used membership/medication periods, and shipped medication is non-refundable (treated like a pharmacy order). Exceptions: a Medication Plan is refundable if cancelled within 48 hours of the initial payment, or at least 2 days before a monthly renewal date. Other refunds are case-by-case at Hims' sole discretion (e.g., billing errors).

What to do if they refuse to cancel

If Hims refuses to cancel, keeps billing you, or won't honor the 48-hour/2-days-before-renewal refund window, escalate in this order: 1. **Put it in writing.** Email support@forhims.com (subject "Cancelling subscription") and use live chat, asking for an explicit emailed cancellation confirmation and the effective date. Screenshot every step. A written request also starts a paper trail even if the online flow is broken. 2. **Dispute the charge with your bank/card issuer.** If you were billed after a documented cancellation, file a chargeback and attach your cancellation screenshots/emails. Note: medication already shipped is genuinely non-refundable per Hims' terms, so disputes are strongest for charges that occurred after a confirmed cancel or outside a valid refund window. 3. **Report to the FTC** at reportfraud.ftc.gov — recurring-charge and hard-to-cancel ("negative option") complaints are squarely within their remit. 4. **File with your State Attorney General.** California (oag.ca.gov), New York (ag.ny.gov), and Vermont (ago.vermont.gov) have specific auto-renewal/cancellation statutes; Hims & Hers is headquartered in California, which strengthens a CA complaint. Keep order numbers, dates, and the rep's name if you called.

Reader questions

Frequently asked questions

I cancelled but Hims still charged me and shipped my order — why?

Cancelling stops future renewals but does NOT cancel an order that has already started processing or shipped. Hims tells you to cancel at least 48 hours before your next order date; cancel inside that window and a final charge/shipment can still go out. For weight-loss/GLP-1 plans, shipped medication is non-refundable, so that last box is generally not refundable even though you cancelled.

Can I get a refund when I cancel?

Usually no for shipped product. Per Hims' weight-loss terms, you're only refunded if you cancel a Medication Plan within 48 hours of an initial payment, or at least 2 days before a monthly renewal date. Hims does not refund partially used membership/medication periods, and treats shipped medication like a pharmacy order — non-refundable once sent. Other refunds are case-by-case at Hims' discretion.

I cancelled one Hims product but I'm still being billed — what happened?

Hims bills each product as its own subscription (e.g., hair, ED, skin, weight loss). Cancelling one plan does not touch the others. Open 'Subscriptions' and cancel each active plan separately, and consider checking your bank statement for multiple Hims/Hims & Hers line items.

Reader contribution5 questions · 30 seconds · No login

Help other readers frustrated with Hims.

A short questionnaire builds the dataset that powers this page. Your answers are anonymous, aggregated, and the only way other readers get realistic time estimates.

Did you successfully cancel?

How long did it actually take?

Which method worked?

Did they try retention offers?

Rate the ease

0 of 5 answered

Help keep this accurate

Got info on cancelling Hims?

Sources & verification (6)

Free guide

Your Rights as a US Digital Subscriber

A 22-page free PDF covering FTC Click-to-Cancel, chargebacks, state laws, and how to escalate when Hims or anyone else refuses to honor a cancellation. Sent once. No spam.

Educational only · Not legal advice · Verified June 25, 2026 · Report an error