Cancellation guide · No. 10Software & SaaS

How to Cancel ExpressVPN in 2026

Last verified 7 days ago · Re-audited every 90 days

Verified

Turning off auto-renewal is a self-service web flow that takes minutes, but several traps push the difficulty up: you cannot cancel inside the app (you must use the browser portal), App Store/Google Play buyers must cancel through Apple/Google instead, and getting an actual refund (rather than just stopping renewal) requires going through 24/7 live chat where an agent typically tries to retain you before processing.

Cancellation summaryMedium

Direct cancellation page

Go straight to ExpressVPN's cancel page ↗

Cancel now ↗

Methods accepted: OnlineLive chatEmail
Average time: ~10min
Effective in: 7days

Why this is harder than it should be

ExpressVPN's cancellation trips people up because two different things hide behind the word "cancel." Switching off auto-renewal is a quick web task, but it does nothing to get your money back; an actual refund under the 30-day guarantee has to be requested separately through 24/7 live chat or email, where an agent typically nudges you to keep the service first. The bigger frustration is where you bought it. You cannot cancel inside the ExpressVPN app at all, you must sign into the browser portal at portal.expressvpn.com with an emailed login code. And if you subscribed through the Apple App Store or Google Play, ExpressVPN washes its hands entirely: you have to cancel through Apple or Google, and the famous 30-day money-back guarantee simply does not apply to you. Add a first-time-users-only refund rule and a promotional window (the June-July 2026 World Cup promo) that is excluded from the guarantee, and many users discover the "no questions asked" refund has more conditions than the marketing implies.

Step-by-step

Verified June 25, 2026

01
Decide what you actually want: stopping future charges (cancel auto-renewal) versus getting your money back. Turning off auto-renewal is self-service; an actual refund requires contacting Support via live chat or email.
Watch outCancelling auto-renewal does NOT automatically refund you. If you want your money back under the 30-day guarantee, you must separately request a refund through Support.
02
If you paid by credit card, PayPal, Apple Pay, or Google Pay directly through ExpressVPN's site: open any browser and go to portal.expressvpn.com/my-subscription. Do not try to do this inside the ExpressVPN app.
Watch outYou cannot cancel your subscription from within the ExpressVPN app itself. Cancellation is web-portal only, which surprises mobile users who never open a browser.
03
Sign in to the portal. If prompted, enter your account email, click Send Code, retrieve the verification code from your email, then click Continue.
Watch outExpressVPN uses email one-time codes rather than a stored password for portal sign-in, so you need access to the inbox tied to the account.
04
On the My Subscription page, find the Automatic renewal section and click 'Cancel subscription,' then follow the prompts to confirm.
Watch outThe cancel link is placed below 'Automatic renewal' rather than as a prominent button; confirm you complete every prompt, as an abandoned flow may leave renewal active.
05
If you bought ExpressVPN as an in-app purchase through the Apple App Store (iPhone/iPad): go to App Store > your Profile icon > Subscriptions > ExpressVPN > Cancel Subscription. On Android: open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions > ExpressVPN > Cancel subscription.
Watch outApp Store / Google Play subscribers can NOT cancel or get a refund through ExpressVPN at all. You must cancel through Apple or Google, and any refund is at Apple's or Google's discretion. ExpressVPN's 30-day money-back guarantee does not apply to these purchases.
06
If you paid with Bitcoin or Paymentwall, no action is needed to stop renewal: those subscriptions do not auto-renew.
Watch outThese plans simply lapse at the end of the term, so do not expect a recurring charge to cancel.
07
To request a refund within the 30-day window: sign in to the portal, open Account & Billing via the Profile icon, view your Payment History, select the relevant invoice, click Contact Support and submit your reason. Alternatively, start a 24/7 live chat from the support page and ask the agent to process the refund.
Watch outThe retention agent commonly offers to let you 'use the full 30 days' or troubleshoot before refunding. You can politely decline; refunds are typically completed shortly after. The guarantee is first-time-users-only, and a special promotional window (purchases June 10 - July 11, 2026, the World Cup promo) is excluded from the guarantee.
08
Keep written confirmation of your cancellation and any refund promise (chat transcript or confirmation email). Verify the next billing date has cleared and watch your card statement.
Watch outRefunds are processed within roughly 7 business days; if nothing posts after that window, follow up with the transcript in hand.

Refund policy

30-day money-back guarantee from the purchase date, full refund with no proration, but for first-time users only. Anyone (or any payment account) previously refunded is ineligible. In-app purchases via the Apple App Store or Google Play are excluded (refunds handled at Apple's/Google's discretion). Purchases made during the June 10 - July 11, 2026 World Cup promotional period are also excluded. Refunds must be requested through Support (live chat or email) and are typically processed within about 7 business days.

Free trial trap

ExpressVPN offers a 7-day free trial via its mobile apps (App Store/Google Play). Because those are app-store subscriptions, you must cancel at least 24 hours before the trial ends in your Apple/Google account or you are auto-charged, and the website's 30-day money-back guarantee does NOT cover app-store purchases, so that auto-charge may not be refundable by ExpressVPN.

What to do if they refuse to cancel

If ExpressVPN refuses a refund you believe you're owed: 1. Reread the conditions first. The 30-day guarantee is first-time-users-only; if you (or your payment account) were ever refunded before, you are ineligible, and in-app purchases through Apple/Google are excluded entirely. Purchases during the June 10 - July 11, 2026 World Cup promo are also excluded. Knowing which bucket you're in tells you whom to fight. 2. App Store / Google Play buyers: ExpressVPN genuinely cannot refund you. Request the refund directly from Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account > Order history > Report a problem). Persistence and a clear reason help. 3. Direct purchasers who are stonewalled: save the live-chat transcript and any email promising a refund. Then dispute the charge with your card issuer or PayPal as a chargeback, attaching the transcript and the published 30-day guarantee as evidence. 4. Escalate to regulators. File a complaint at reportfraud.ftc.gov (FTC). If you live in California, New York, or Vermont, also file with your State Attorney General's consumer-protection office; those states have strong auto-renewal/refund statutes. ExpressVPN's parent (Kape Technologies / Express Technologies) is reachable via the published support and corporate channels. 5. Keep paying attention to your statement after cancelling, screenshots and dated transcripts are your leverage if a charge reappears.

Reader questions

Frequently asked questions

I subscribed through the Apple App Store / Google Play. Can I cancel and get a refund through ExpressVPN?

No. If your subscription is billed as an in-app purchase through Apple or Google, you must cancel it in your Apple or Google account, not on ExpressVPN's site, and ExpressVPN's 30-day money-back guarantee does not apply. Any refund for those purchases is granted solely at the discretion of Apple Support or Google Play Support, so you have to request it directly from them (Apple's reportaproblem.apple.com or your Google Play order history).

Does cancelling my subscription automatically refund me?

No. Cancelling only switches off automatic renewal so you won't be charged again; you keep access until the current billing period ends. To actually get your money back you must separately request a refund within 30 days, and that has to go through ExpressVPN Support, typically via 24/7 live chat or by submitting a request from the invoice in your Account & Billing > Payment History. Refunds are normally processed within about 7 business days.

Why can't I find the cancel button in the ExpressVPN app?

Because it isn't there. ExpressVPN does not let you cancel from inside the app. For direct (credit card, PayPal, Apple Pay, Google Pay) subscriptions, you have to open a web browser, sign in at portal.expressvpn.com/my-subscription using the code emailed to you, and click 'Cancel subscription' under the Automatic renewal section.

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